Privacy Policy
Last updated: June 7, 2025
This Privacy Policy describes how Caliora (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from caliora.co.uk (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Contact details including your name, address, phone number, and email.
- Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information including your username, password, security questions and other information used for account security purposes.
- Customer support information including the information you choose to include in communications with us.
Some features of the Services may require you to provide certain information about yourself. You may elect not to provide this information, but doing so may prevent you from accessing certain features.
Information We Collect about Your Usage
We may also automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies. Usage Data may include device information, browser type, network connection details, IP address, and browsing behavior on our Site.
Information We Obtain from Third Parties
We may obtain information about you from third parties, including vendors and service providers such as:
- Shopify, which supports our store infrastructure.
- Payment processors, for secure handling of transactions.
- Marketing platforms and analytics providers through tracking technologies.
All third-party data will be handled in accordance with this Privacy Policy.
How We Use Your Personal Information
- Providing Products and Services: Including payment processing, order fulfillment, account creation, shipping, returns, and order-related communication.
- Marketing and Advertising: To send promotional messages and display personalized ads. For EEA residents, legal basis: Art. 6 (1)(f) GDPR.
- Security and Fraud Prevention: To detect and prevent fraud, misuse, or unauthorized access. Legal basis: Art. 6 (1)(f) GDPR.
- Customer Support and Service Improvement: To respond to inquiries and improve user experience. Legal basis: Art. 6 (1)(f) GDPR.
Cookies
We use cookies to power and enhance the Site. For information about Shopify-related cookies, see https://www.shopify.com/legal/cookies.
You can manage cookies through your browser settings. Disabling cookies may affect functionality of the Services.
How We Disclose Personal Information
- With vendors and service providers (e.g. payment, fulfillment, analytics, hosting).
- With business and marketing partners.
- With affiliates within our company group.
- In legal or regulatory circumstances (e.g. subpoenas, fraud prevention, business transfers).
We disclose the following categories of personal data for these purposes:
| Category | Categories of Recipients |
|---|---|
|
|
We do not disclose sensitive personal data without your explicit consent.
Third Party Websites and Links
Our Site may contain links to third-party websites. We are not responsible for their content or privacy practices. Please review their policies before providing personal data.
Children's Data
Our Services are not directed to children. We do not knowingly collect data from individuals under 16. If you believe a child has submitted personal data, contact us to request deletion.
Security and Retention of Your Information
We implement security safeguards but cannot guarantee absolute protection. Retention depends on legal, contractual, and business requirements.
Your Rights
Depending on your jurisdiction, you may have rights to access, delete, correct, or transfer your personal data, opt out of sale/sharing, restrict processing, or withdraw consent. You can exercise rights via our contact information below.
Complaints
If you have a privacy concern, contact us. You may also contact your local data protection authority. For EEA complaints, see this list.
International Users
We may transfer and process your data outside your country. For EU/UK transfers, we rely on Standard Contractual Clauses or other legal safeguards.
For further questions, please contact us at:
Email: support@caliora.co.uk
Telephone: +31 85 060 8299
Store name: Caliora
Customer support operating hours:
Monday–Friday: 8:00 AM–6:00 PM GMT
Saturday–Sunday: Closed
Public holidays: Closed
We aim to respond to emails within 24 hours (Monday–Friday). Enquiries received during weekends will be answered on the next working day.